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November 05, 2009
An open letter to Sprint CEO — Is Sprint improving customer service?
Am I the only one completely confused and upset a with Sprint's poor customer service and customer experience or should I restate that as, Sprint's failure to improve customer service.? Please comment below and add your thoughts. My experience involves selling products under false pretext breach of contract and not honoring sales claims by Sprint's sales and customer support representatives as well as breach of contract issues. Perhaps it's time for the consumer to rise and file another Class Action Law Suit and report your company violation of consumer laws to states with strong consumer protections agencies and with records of regulatory enforcement. Haven't you had enough? In August Sprint had to to pay $15M to settle to most recent case. See story. In today's world, customer satisfaction and retention are the keys to a company's survival. Sprint is selling off its cell towers to raise money to sustain operations. Laying off employees and outsourcing its workforce to foreign countries and is losing more customers than any other cellular carrier. Perhaps that is a major reason the company is in a really poor cash position? Sprint's actions impact its' shareholders and well as its customers. Mr. Heese, Please respond to me let us help you.
Dear Mr. Hesse, Sprint Board of Directors, et al.
I am writing this open letter to you and the community at large as your public relations department would not schedule a timely interview with you or an executive member of your management team to address the following issues. They have referred me to your executive offices in an attempt to fix issues that many of my readers and I have experienced. I do not think if you know what is going on in your company. Ever since the merger with Nextel, I have been writing this column, but have held off publishing it, to give the company fair time to improve. I think over 2 years is enough. It's fun, but unnerving to watch you on TV commercials saying that Sprint has worked hard to improve customer service. Not true! A search of “Sprint Customer Service” on You Tube reveals 2,139 poor customer service videos. I will make it easy for you to see this search, just “Click here.”
Read Full Posting at http://wistechnology.com/articles/6771/
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